RETURN POLICY- FAQs
1. How do I initiate a return request?
Please call us at (XXXXXXXXXXXX) PUT ORIGINAL NUMBER and request for a return. We shall arrange a reverse pick within 7-10 business days.
2. Is there any return time frame?
YES, you need to return the product within 10 days from the date of delivery.
3. Do I need to pay for return shipping?
Return shipping is free, provided there is any manufacturing defect in the product or if the product attributes/information mentioned in the website do not match with the physical product. For all any other reason return shipping is to be borne by the buyer.
4. What is the refund procedure?
Refund will be initiated within 1-7 business days from the date of cancellation of order or from the date of receipt of the return goods through cheque for COD orders and NEFT/online for prepaid orders.
5. Should I accept the shipment from the courier person if the package is appeared to be tampered/ damaged?
NO, before accepting the delivery of any product, you should be ensured that the Product’s packaging is not damaged or tampered.
6. In case, AavaranHomePlus cannot collect the product that I wish to return, on which address do I need to courier it?
Please call our Customer Care – xxxxxxxxxx and our customer care executive will inform you the address where you have to send back the shipment.
7. Are there any specific conditions under which the product return/replacement may be rejected?
• Request for return is to be made after 7 days of receiving (delivery of) the product.
• Product is used or is not in its original condition. The product should not be washed or ironed.
• Products are returned without its original packaging and accessories.
• Product is damaged after use/opening.
• Missing manufacturer tag.
8. What is the resolution offered in case of returns?
Replacement of the product is done with a similar product subject to availability.
9. How do I cancel my order?
Order cancellation request shall be initiated within 12 hours of placing the order through email at firstname.lastname@example.org
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